Question 1

What does the Serrano & Grey Rivers Kayak tour consist of?

Accepted Answer

The Serrano & Grey Rivers Kayak is a unique experience in which you navigate through the waters of the river, surrounded by mountains and glaciers of Chilean Patagonia. Departing from Puerto Natales, the tour allows you to explore spectacular landscapes, with views of the Southern Ice Fields and the majestic Paine Mountain Range. This tour is ideal for those looking for an adventure activity and wish to experience the immensity and beauty of Patagonia from a unique perspective, paddling in the natural environment of Torres del Paine National Park.

Question 2

Is it necessary to have previous experience to participate in the Serrano & Grey Rivers Kayak?

Accepted Answer

No previous experience is required to participate in the Serrano & Grey Rivers Kayak, as the tour is designed for beginners and people with different skill levels. The guides provide an introductory class and safety measures before starting, ensuring that all participants are comfortable and prepared. This kayaking excursion is perfect for those who want to experience an adventure in Chilean Patagonia in a controlled and safe environment, exploring the Serrano River and its surroundings.

Question 3

What equipment is included in the Serrano & Grey Rivers Kayak tour and what should I bring?

Accepted Answer

The Serrano & Grey Rivers Kayak includes all the necessary equipment, such as kayaks, paddles, life jackets and waterproof suits. Participants should only bring comfortable layered clothing, an extra change of clothes, and sunscreen, as the weather in Patagonia can be unpredictable. It is also recommended to bring a waterproof camera to capture the spectacular views of the Paine Mountain Range and the surroundings of the Serrano River. These measurements ensure a safe and comfortable experience on the tour from Puerto Natales.

Question 4

Is the Serrano & Grey Rivers Kayak done in a single or double kayak?

Accepted Answer

This activity is carried out in a double kayak. On the day of the tour, you'll share the kayak with another passenger or with the guide if the total number of passengers is uneven.

Question 5

How can I reach the meeting point for the beginning of the tour?

Accepted Answer

The meeting point for this activity is the Nash Lodge, in the Villa Río Serrano, so you have to go from Puerto Natales to this place following the route Y-290, considering the time you will have to spend to get there on time (around two hours). We recommend renting a car for this, so you can manage your time and be able to travel with more freedom, or consider the Hotel Lago Grey & Villa Río Serrano Shuttle, with its corresponding terms.

Question 6

What happens if the tour is cancelled because of bad wind conditions?

Accepted Answer

Despite the weather forecast says, it is always changing in Patagonia, so the kayak tour is always subject to wind conditions. This involves it could be suspended even once you have reached the meeting point. In this case, you can reschedule your booking for another date, depending on availability. I you do not want or cannot reschedule, we will make a full refund of what you paid to book the activity.

Question 7

What’s the price of Torres del Paine National Park entrance fee?

Accepted Answer

Residents in Chile:Adult: CLP$ 9.900 per person.Teenager from 12 to 17: CLP$ 5.500 per person.Child from 0 to 11 years old and adult over the age of 60: don’t pay (despite that, it will be asked for the corresponding ticket).Non-residents in Chile:Adult: CLP$ 34.000 per person.Teenagers from 12 to 17 years old: CLP$ 17.400 per person.Child from 0 to 11 years old: don’t pay (despite that, it will be asked for the corresponding ticket).

Question 8

When should I buy the Torres del Paine Park entrance fee?

Accepted Answer

The entrance fee for Torres del Paine National Park must necessarily be bought not later than the day before the excursion, in https://www.pasesparques.cl/. At the moment of the pickup, the guide will ask for the entrance fees to all passengers, including children and adults over the age of 60. If one of them does not have the tickets, he or she will not be able to make the tour and there will be no refund.

Question 9

Is it possible to re-enter the park with the same ticket on different days?

Accepted Answer

The entrance fee is valid for 3 consecutive days, so you can re-enter without paying again, as long as you pass for one of the entrances so valid your ticket.

Question 10

How to book Serrano & Grey Rivers Kayak?

Accepted Answer

To book Serrano & Grey Rivers Kayak, you must choose the date and follow the steps on the website. You can add more tours to your cart before confirming your booking.

Question 11

How far in advance should I book Serrano & Grey Rivers Kayak?

Accepted Answer

We accept bookings up to 3 days in advance, subject to availability. Therefore, we recommend booking as early as possible to secure your spot.

Question 12

Is there a minimum number of people required?

Accepted Answer

A minimum of 3 people is required to confirm the service. If this number is not met, we will offer you the closest available dates or a full refund. The earlier you book, the more time we have to add passengers and confirm the departure.

Serrano & Grey Rivers Kayak