How can we help?

Every booking has to be made exclusively through the website, adding the contact information asked and paying online. We do not receive face-to-face bookings nor through e-mail, phone or WhatsApp.

You can pay with credit or debit cards in CLP (Chilean pesos), USD (US dollars), PEN (Peruvian soles), BRL (Brazilian reais), MXN (Mexican pesos), COP (Colombian pesos), or ARS (Argentine pesos).

We also offer the following payment methods:

• Chile: Webpay, Mercado Pago, and bank transfer.
• Peru: Yape and bank transfer in PEN or USD.
• Brazil: PIX.
• Mexico: SPEI.
• Colombia: PSE and Bre-B.
• Argentina: MODO.
• International payments: PayPal in USD or EUR, and WeTravel in EUR.

Bank transfers in Chile and Peru are available for bookings made at least 48 hours in advance.

You can also make bank deposits for bookings made at least 48 hours in advance: at Banco Santander branches in Chile and BBVA Peru branches in Peru, in PEN or USD.

When making your payment, you can select your preferred currency and see the available payment methods.

Once you pay, you will receive an automatic e-mail with the subject "Itinerary subject to confirmation", which has the purchase summary and the confirmation of your payment. Then, we will send you a second e-mail with the subject "Itinerary confirmed", with the confirmation of the services and all the details and directions for your trip. This confirmation e-mail is sent within the next 48 hours in case of shuttles and tours, and up to 7 days in case of programs, according to the availability of places, minimum of passengers, weather conditions or other reasons. For bookings made with less than 48 hours in advance, the e-mail will be sent until 9:00 pm the day before the asked date.

While we confirm near 98% of the bookings we receive, maybe we cannot confirm a booking according to your requirements, but we will offer as an alternative the closest available dates and/or times, or the total refund of the payment if the passenger don't want any of the given alternatives.

No. Once you receive the "Itinerary confirmed" e-mail, the booking is completely confirmed. We don't make reconfirmations nor it's necessary to reach us to do it. In the "Itinerary confirmed" e-mail you will find the pickup place and time for every service booked. In case there is a change in the pickup time and/or place, Nomades or the local supplier will contact the passengers to give the information.

All changes, updates, reschedules or cancellations must be asked through e-mail at reservas@nomades.com or in https://www.nomades.com/changes-cancellations. The possibility of cancellation without any cost will be subject to the cancellation policy of the service, while the possibility to reschedule will always be subject to the reschedule policy of the service, as well as the availability for the new date asked.

In case a service cannot be made because of weather conditions or reasons of force majeure (natural disasters, road accidents, demonstrations, park closing and/or transport technical failures, among others), Nomades or the local supplier will contact the passengers to inform the available alternatives as appropriate.